Terms of Service

1. The agreement

These Terms of Service (“Terms”) form a binding agreement between you and Contexory (“Contexory,” “we,” “us”). They cover access to and use of contexory.com, the Contexory product, and any related services (collectively, the “Service”). If you are accepting these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Account

You must be at least 16 years old to create an account. You are responsible for the security of your credentials and for all activity under your account. Notify us promptly at security@contexory.com if you suspect unauthorized access.

3. Plans and payment

Contexory offers paid plans described on our pricing page. Subscriptions are billed monthly in advance through Stripe. Each new workspace receives a 14-day Team trial; you can cancel before the trial ends without charge. AI usage beyond the included monthly allowance is billed as metered usage at the rates shown at checkout.

Plan changes take effect according to direction: upgrades are prorated and effective immediately; downgrades take effect at the end of the current billing period. Refunds are issued only where required by law.

4. Acceptable use

You agree not to:

• Use the Service to create, store, or transmit content that is unlawful, defamatory, infringing, malicious, or abusive.
• Attempt to gain unauthorized access to Contexory systems or to other customers' workspaces.
• Probe, scan, or test the vulnerability of the Service except as permitted under our vulnerability disclosure policy.
• Use the Service to train competing AI models, or to extract and republish model outputs at scale.
• Reverse engineer, copy, or resell any part of the Service.
• Send automated traffic that is not consistent with normal product usage.

5. Your content

You retain all rights to the skills, scripts, references, and other content you create in Contexory (“Your Content”). You grant Contexory a non-exclusive, worldwide license to host, store, process, transmit, and display Your Content for the limited purpose of operating the Service. This license ends when you delete the content or close your account, except for content retained in backups or required for legal reasons.

You are responsible for ensuring you have the rights to any content you upload, including content used as references or as input to AI features.

6. AI features and outputs

Outputs from AI features (drafts, suggestions, chat responses) are generated by third-party models and may be inaccurate, incomplete, or unsuitable for your specific use case. You are responsible for reviewing AI outputs before relying on them. Contexory does not guarantee correctness and assigns the outputs to you, subject to the terms of the underlying model provider.

7. Service availability

We make reasonable efforts to keep the Service available but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time. Material changes that materially reduce functionality of a paid plan will be announced at least 30 days in advance.

8. Suspension and termination

We may suspend or terminate your access if you violate these Terms, if your account is past due, or if your usage threatens the integrity of the Service. You may terminate your account at any time from settings. On termination we will retain your data for 30 days to allow recovery, after which it is deleted or anonymized, subject to legal retention obligations.

9. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Contexory disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, Contexory will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or related to your use of the Service. Contexory's aggregate liability for any claim arising under these Terms will not exceed the amount you paid Contexory in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold Contexory harmless from any claim, loss, or expense arising out of (a) your use of the Service in violation of these Terms, (b) Your Content, or (c) your violation of applicable law or any third-party right.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes

We may update these Terms from time to time. When we do, we update the Effective date above. For material changes we will give you at least 30 days' notice in-product or by email. Continued use of the Service after the effective date constitutes acceptance.

14. Contact

Questions? Email legal@contexory.com.